Setting up FTP (File Transfer Protocol)

Business Websites

CalWeb uses cPanel(tm) , the industry standard web hosting platform. There are two method to access your website on cPanel. Both require your cPanel username credentials, which are separate from your email passwords. If you were using before, you should have received an email with these creditials. If you do not have them, email This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to identify your website's domain. We will email only to the email address on file, if you are a developer, you should ask the domain's owner for this information as we can not give it out over the phone. Only the email address on the Billing Account will be sent this information.

To access cPanel File Manager, a browser-base drag and drop file manager, login to your cPanel account using the following url:
username: your cPanel username
password: your cPanel password.

From there click on the File Manager icon.

cPanel File Manager Image
From there the interface is very intuitive and will allow you to navigate to your website's file and add/delete any of them. NOTE: Your website will be in the directory named: public_html

If you are going to use a standard FTP program use the following info in your FTP client.

FTP to: (IE, if your domain is, use this in your configuration.
The username and password are the cPanel's username/password on the account. Again, your website will be located in the "public_html" folder.

Residential Customers

For residential customers, this feature has not changed. Continue to use and your normal username/password. However, for the most part, residential customers have little need for FTP unless you're a power user with Shell access.

The ability to use, due to security issues may be removed in the future.

FTP Client Configuration Basics
Host Name:
Username/Login :  username
Password: password

Replace username with your account username Replace password with your account password, just like the same information you dial-up CalWeb with.

You should now be able to connect to your login directory and upload/download files.

One last thing about FTP'ing files is the file types. You should find an option in your program that refers to the type of file you wish to upload. Simply look for a Binary and ASCII switch. An easy way to remember what method to use is that if the files are images, word processor documents, spreadsheets, or other proprietary file formats you need to upload that file as a Binary file. If the file is html or anything that can be opened in a plain text editor (notepad) then you will want to upload it in the ASCII method.

FTP Directory Policy

All users have a public FTP directory. You can place files in this directory, for other people to download using the FTP protocol. For security reasons, however, the general public is not able to upload files into your FTP directory.

The location of this directory, is under /ftp/users/u/username (where 'u' is the first letter of the username). People logging in anonymously from the outside, would simply see /users/u/username.

If you wish to allow other people to ftp into your directory, you will need to make a subdirectory called "incoming". People will be able to upload into this directory, but not download. This security precaution prevents outside hackers and software pirates, from using your account to transfer their stolen software.

It is possible to make a directory not fitting these guidelines and policy, but doing so will open up your account to large disk usage charges. We highly recommend against doing so, unless you know exactly what you are doing, and why.


Unsupported Software
The internet is growing all the time and new software is being developed constantly. Our support staff is unable to learn every program available; otherwise they would spend all of their time training and none of it answering phones. They are able to help with getting connected to the internet, email setup, newsgroup setup, and various other things, but there are also programs they are not able to help with, including (but not limited to) IRC programs, HTML editors, and Internet Phone. Please refer to the program's help files and the manufacturer's technical support in these instances.